'It's never going to work…"; "How are we going to do it?"; "I'll try but I can't promise"' Every manager has seen this type of reaction at least once when trying to change habits, reform the organisation, alter working processes. As we saw in the "Understanding change" modules, it is natural and legitimate to resist change. So how can one convince people? This session will show you a simple and practical 5-step method to put across projects or changes in a team meeting.This sequence can be highly effective provided you avoid certain traps, like getting bogged down in a discussion. It shows you how to outline the subject of the meeting and how to handle difficult participants.